Frequently Asked Questions

Please contact your wireless provider. Their contact details will be listed in your activation package. If this is not available, please check the service bar on your device (top part of phone screen) for the name of the provider. You can then contact their support team directly.

Please contact your wireless provider to conduct any changes to your mobile account, including getting a new SIM card.

There are several ways to check the IMEI information:

• Method 1: Check the IMEI information from the IMEI label, which comes attached to the device body.
• Method 2: The IMEI is engraved on the SIM tray or inside the battery cover. 
• Method 3: You can also access the IMEI information via a network call. Enter *#06# in the dialing keypad. 
• Method 4: Go to the main menu -> “Settings” -> “System” -> “About phone /tablet” / “Regulatory & safety” -> “Status” -> “IMEI”.

In order to modify existing and/or create new APN settings, first, input a sim card. 

Then, you can follow these steps: Settings > Mobile Network > Advanced > Access Point Names> Enter correct APN settings

To create a new APN: Under the Access Point Names option > + (on upper right) > Fill out the APN information for your carrier > Select the three dots (upper right corner) > Save

To modify an existing APN, select the profile under APN’s > Edit desired information > Select the three dots upper right corner > Save

You can perform a network data reset by following these steps: Settings > System > Reset options > Reset Wi-Fi, Mobile & Bluetooth > Reset Settings.

*Please note, all network settings such as wi-fi, cellular data and bluetooth will be reset by clicking the Reset Settings button

If you need to perform a Factory data reset, please follow these steps:

Settings > System > Reset options > Erase all data (factory reset) > Reset Phone

*Please note, by clicking “Reset Phone”, all data on your phone’s internal storage will be permanently deleted. This is including but not limited to your Google account, system and app data and settings, downloaded apps, music, photos, and other user data.

When opening the setup wizard interface for the first time, you will be asked to scroll to the pop-up menu and select a language for your device to use.

Or you can change the language by accessing the Main Menu -> “Settings” -> “System”-> “Languages & input” -> “Languages” -> “Add a language” -> Choose the language that you want to add -> Click the language that you select.

Please make sure to turn on the Bluetooth function if you want to connect to another device through Bluetooth. Then, troubleshoot these options:

• If your Bluetooth-enabled device requires a passkey and you don’t know what it is, try 0000 or 1234, or check the documentation which came with your Bluetooth enabled device.
• If the Bluetooth-enabled device uses a battery, connect your device to a power source and then try again. If the battery power level is too low, your device may be unable to pair with another device.
• Check that your phone is compatible with the Bluetooth-enabled device. If the issue only persists in one Bluetooth device, the root cause may be because that Bluetooth device is incompatible with your phone/tablet.
• If another Bluetooth enabled device is already paired, cancel the paired device and try to rescan the connection.
• Try to reset or update your device.

There are multiple options to respond to “Low storage” on your device.

The simplest option is to clear unused data stored in apps:

Settings > Apps & Notifications > Choose desired app > Storage > Clear Storage

Another option is to remove any unused apps you’ve already downloaded:

Settings > Apps & Notifications > Choose desired app > Uninstall

You should use the charger that comes within the box. Depending on the model,  the charger model may differ. Please refer to the model’s sales guide to locate the exact specifications for your model.

Simply plug the charging block into an outlet and connect the Type-C/Micro USB cable to the port located at the bottom of the phone.

You should charge the phone until it is completely charged and use the device until it’s completely drained.

Charge the device with a DIALN official charger for at least 30 minutes, and then try to power on again.

If the device still does not power on, press and hold the power key for 10 to 15 seconds until the device vibrates. This will force the phone device to reboot, and the device should power on if it has enough battery charge.

Lastly, if those previous options do not work, try to reset or update your device.

Please contact your wireless provider and request details about their current lineup of DIALN devices.

We would love to work with you! Please contact us today.